Frequently Asked Questions
Everything you need to know about your ShoeShi.Hokkaido experience.
Where does ShoeShi.Hokkaido ship from?
All our premium footwear is dispatched directly from our logistics center in Hokkaido, Japan, ensuring authentic quality and careful handling.
How do I determine my correct shoe size?
We use standard Japanese (cm) sizing. We recommend measuring your foot length in centimeters and referring to our detailed size guide located on each product page for international conversions.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that customers are responsible for international return shipping costs unless the item is defective.
Are the shoes handmade?
Many of our collections feature artisanal Japanese craftsmanship and hand-finished details. Specific production methods are listed in the individual product descriptions.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via EMS or DHL Express. Shipping times and costs vary depending on your destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.